Return & Refund Policy

Part 1 - Order Cancellation

Part II - Return & Refund

Part III- exchange policy

About Order Cancellation

Orders placed within 2 hours can be cancelled at will and refunded to your account immediately if we verify there is no problem. If an order is placed more than two hours ago and the goods have been packed and shipped, the order cannot be cancelled.

If you wish to request a refund, you will need to go through our refund process. You can contact chu@3dflyingbear.com for the exact process.

If it’s too late to cancel an item, don’t worry. Learn more about returns and refunds.

Returns & Refunds                                                        

1. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Any warranty case must be submitted via our Contact US. Please note that all return requests must be submitted to our official customer support first and the package must be returned to our designated address, otherwise you could be liable for the loss of the returned items. Any return that has not been confirmed and monitored by customer support might be lost. The e-mail must include:

• The original order number you want to return,And the items serial number if applied;
• A brief description of the return reason, such as goods issue along with clear evidence of its presence (e.g., photos or videos).

2.The Customer Service team will assist you in returning the item once a return request is received.

Notice for shipping options: If you decide to return the items on your own, please provide us with a tracking number. We advise that you hold onto your tracking information as we’re not responsible for lost packages by the carrier.

3. To prevent any damage during the transport, all returned goods must be in the original box and packing material. Please re-use the box and packing material in which you have received it.

4. Returns will be processed within 5 business days of receiving the return. Please keep in touch with us and check your email from time to time to make sure we get it. If the returned item is used, damaged, or missing any parts, we might provide a partial refund to account for the loss in the item's value.

Refunds

Once we issue a refund, it can take up to 7 business days come back into your original payment method. The original shipping charges and shipping fee tax will not be refunded. The value of successfully returned items, less any taxes, import duties or original shipping charges incurred will be refunded in the currency in which you paid when you bought the item.

Exchange policy

We are happy to provide you with replacement service in any of the following circumstances that occur：

• Within 30 calendar days of receiving the product, if the product has sustained substantial damage in transit, provided always that the proof of damage issued by the carrier can be provided to InfiMech.
• Within 30 calendar days of receiving the product, if you receive the wrong product.
• Within 30 calendar days of receiving the product, if the product suffers critical failure or manufacturing defects.
• Within 30 calendar days of receiving the product, if the replacement product suffers functional problems which are caused by manufacturing defects.

Please note that the warranty period for the replacement under this section starts from the date of receipt of the replacement product by the customer. To ensure that the products you request replacement service are delivered in good condition, please note that all replaced products must be in the original packaging. Improper packing may void warranty and be subject to charge.

If you have requested an exchange, related fees and costs must be paid and received by InfiMech before new items are shipped.

Please note that once we have agreed to a return or replacement, you are required to ship the product back within 14 calendar days as instructed. Failure to do so will be deemed as a waiver of your right to return or replacement.

InfiMech will not provide replacement service in any of the following circumstances：

• The request for a replacement is submitted 30 calendar days after receiving the product.
• The received product does not include all original packaging, accessories, cables, filaments, manuals, or any items which are not new or in like-new condition, i.e. with cracks, dents or scratches.
• A product sent to Infimech for replacement does not include all original accessories, attachments, or contains items damaged by user error.
• InfiMech identifies, through evaluation and testing, that the defect(s) or functional problems are caused by user error, such as dropping to the ground, supplying the wrong voltages, water damage, etc.
• The product is found to have no defects after all appropriate tests are conducted by InfiMech. If you request the non-defective products be shipped back to you, the shipping cost is supported by you.
• The original proof of purchase, receipt or invoice is not provided, or is reasonably believed to have been forged or tampered with.
• Proof of damage during the transit issued by the carrier can not be provided, but it has not been rejected upon receipt, or no certificate confirming the damage has been issued by the logistics company. All shipping damages need to be reported within 7 calendar days after the package(s) is delivered.
• Products that are damaged after delivery by external forces, including fire, floods, lightning strikes, traffic accidents, etc.