FAQ
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No! It depends on whether you grab a Super Early Bird spot before they sell out.
Calculation: Super Early Bird ($299 MX / $549 PRO) - $50 discount = $249 / $499 final price. -
Absolutely not! Your $50 discount applies to any later tiers (Early Bird / Special).
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Securing your VIP reservation unlocks exclusive launch perks, including a $50 cash-back discount per machine applied on top of your chosen Super Early Bird, Early Bird, or Kickstarter Special tier, along with priority shipping in the first batch.
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Absolutely. Your reservation is completely risk-free. If your plans change at any point before or after the campaign, simply drop us a line, and we will process a full refund right away.
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VIP benefits are tied on a 1-to-1 basis with each unit. To ensure every printer you back receives the $50 reward credit and priority shipping, please select a matching quantity of $5 reservations during checkout (e.g., Qty: 3 = $150 total credit + $15 deposit refund).
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We automatically cross-reference your reservation with your Kickstarter backer profile via your email address. Matching emails guarantee your $50 credit and queue priority are applied seamlessly to your reward.
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No worries at all! Just reach out to our support team with your receipt details from both platforms, and we will manually unify your account records for validation. (Tip: We advise against using Apple ID Hide My Email to prevent matching delays).
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We offer three discounted tiers—Super Early Bird (deepest discount), Early Bird, and Kickstarter Special—with $5 VIP reservation holders getting the absolute lowest price plus an extra $50 reward credit.
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We’ll send direct email alerts and community announcements shortly before launch, giving you a head start to claim the limited Super Early Bird rewards.
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You are welcome to back as many units as you need. Just remember to reserve an equal quantity of $5 deposits beforehand so that each machine qualifies for the VIP perks.
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Yes, optional add-ons like filament and spare toolheads will be available at special campaign discounts.
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Yes, it arrives virtually fully assembled. You only need to attach a few quick accessories, like the screen, and you'll be ready to plug and play in minutes.
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Engineered for engineers, designers, educators, and creators, this machine excels at crafting artistic models and batch-producing components.
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Yes, we ship to major countries worldwide! Detailed shipping fees will be officially announced when the campaign goes live.
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We offer duty-paid shipping for select countries, while others may be subject to local taxes; full regional tax details will be officially announced when the campaign goes live.
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Standard orders include a 1-year limited warranty, lifetime technical support, and direct access to genuine replacement parts through our official store. As an exclusive perk, VIP Reservation backers receive an extra 1 year of warranty service, bringing their total warranty period to 2 years.Additionally, we offer lifetime technical support.
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You don't need to do anything extra! As long as the email address you use on Kickstarter matches the one you used for your $5 VIP reservations, our system will automatically match them.
Regardless of whether you place them in separate orders or together, we will issue the $50 cashback for each machine based on your matched VIP pass quantity (e.g., 2 VIP passes = $100 total cashback). Just make sure to use the exact same email address!(Note: We strongly advise against using Apple Private Relay / Apple ID emails, as they may automatically route our emails or updates to your spam/junk folder.) -
The $50 cashback will NOT be deducted automatically during checkout on Kickstarter. When backing the project, you will pledge at the standard Kickstarter tier price first. Once the campaign ends, our team will match your Kickstarter backing email with your $5 VIP reservation and process the $50 cashback directly to your account.
